Guarantees

We offer guarantees on ants arriving alive and fertile, our way of making sure they are fertile is making sure all ants have laid eggs at time of shipping. If during shipping any brood or workers have been lost we will not be held accountable and are only guaranteeing that the queen arrives safe and alive.

Photo evidence within 24 hours of receiving the package clearly showing the deceased queen. You will receive either a full refund, store credit or a replacement for your loss.